Frequently Asked Questions – The Store at Lexmark
How can I view the status of my order?
Go to the Customer Service > Account Information page. All your orders will be listed there. Click the date of the order you wish to view for detailed status updates.
What are your shipping costs?
You can view an estimated shipping cost in your cart. Final shipping charges will appear on the invoice before you confirm your order.
How do I order an item that is not in the catalog?
Contact Sylvia Vincent at:
1.859.232.5851
svincent@lexmark.com
How do I add an additional or special logo to my item?
Email your logo file to sylvia.vincent@lexmark.com and specify the styles you'd like it applied to.
Artwork Requirements
- Submit crisp, vector artwork (.ai or .eps files)
- Outline all text and include any special fonts
- Do not send .jpg or other image formats
- No fees will be charged until your logo is approved
- Standard processing time: 2–5 business days
What decoration methods do you use for logos?
Decoration methods vary by product. Common options include:
- Embroidery
- Screen Printing
- Debossing
Where is the logo placed on my item?
Placement depends on the item. For clothing, the logo is typically located on the left chest. If you prefer a different location, please note it in the Special Comments section during checkout.
How do I request a quote?
Email sylvia.vincent@lexmark.com with:
- Item(s) of interest
- Quantity
- Desired in-hand date
- Any special logo requirements
Can I place an order outside of the US?
Yes. We have the capabilities to ship worldwide.
Can I charge my department for an order outside of the US?
Yes. You may use your department number, personal, or corporate card.
Shipping Information
We can ship to virtually any address worldwide. Please note:
- Some products may have shipping restrictions or may not be eligible for international delivery.
- Shipping and delivery estimates are based on item availability and selected shipping options.
- Depending on the provider, estimates may appear on the shipping quotes page.
- Shipping rates are weight-based, rounded up to the next full pound.
- Item weights are listed on their detail pages.