Return Policy
We want you to be completely satisfied with your purchase. Please review the following guidelines regarding returns and special orders:
Special Orders
Special orders are non-cancelable and non-returnable. These include:
- Items with a custom or additional logo
- Products not listed in the catalog
While these items cannot be returned or canceled, they are fully covered under our workmanship and materials warranty. If any defect arises, we will promptly replace the item in accordance with warranty terms.
Standard Catalog Items
- Returns for standard catalog items are accepted, subject to a 15% restocking fee.
If you have questions about your order or need assistance, feel free to contact us at:
sylvia.vincent@lexmark.com
1.859.232.5851